Sla Agreement Azure

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5.7 Services Not Supported. You are not entitled to a credit if the event leading to the credit had not occurred if it had not defended the use of an «unsupported» service element within the meaning of the service contract between us. Additional Azure SLAs can be added to this agreement as soon as they are published by Azure. Information about authorizing the Windows Virtual Desktop Service can be found in the license terms described here. Microsoft does not offer a financially guaranteed service level agreement. We aim for at least 99.9% availability for Windows Virtual Desktop Service URLs. The availability of the virtual session host in your subscription is covered by the SLA for virtual machines. This Service Level Agreement for Microsoft Online Services (this «SLA») is part of your Microsoft Volume License Agreement (the «Agreement»). The majestic terms used in this SLA, but not defined, have the meanings ascribed to them in the Agreement. This SLA applies to Microsoft Online Services («Service» or «Services» listed here), but does not apply to separate services provided or connected to the Services, or to local software that is part of a Service. Aks does not offer a financially guaranteed service level agreement as a free service. We will strive to achieve at least 99.5% availability for the Kubernetes API server.

The availability of agent nodes in your cluster is covered by the SLA for virtual machines. For more information, see the SLA for Virtual Machines. This blog covers the topic 4.3 Azure Pricing and Support: Azure Service Level Agreements. 5.5 Your breach of the Agreement. You are not entitled to a credit if you are in breach of your cloud service agreement (including your payment obligations to us) at the time of arrival of the event that justifies the credit. You are not entitled to a credit if the event that leads to the credit without violating the cloud service agreement had not occurred. Services purchased through open, open value, and open value subscription volume license agreements, as well as services in an Office 365 Small Business Premium suite, purchased as Product Keys, are not eligible for service credits based on a service fee. For these services, any service credit for which you may be authorized is credited as service time (i.e. days) as opposed to the service fee, and all references to «applicable monthly fees» are removed and replaced with «Applicable Monthly Period».

5.6 Disabling or removing surveillance or security services, impediments to the services. You must notify us in advance if you intend to disable, block or remove monitoring or security elements from your services. We will not give you credit for events that occur on services that you have changed without our consent. . To earn a Pass Through credit collected by Azure, you must request a credit from ClearDATA at least five (5) business days before the deadline expires to allow ClearDATA to claim credit from Azure under the corresponding Azure SLA. ClearDATA makes commercially reasonable efforts to obtain the requested credit from Azure, but it is not required to bring a claim against Azure if azure cannot issue credit as described in its SLA. «Updatedomäne» refers to a number of Microsoft Azure instances to which platform updates are applied simultaneously. . . .